Support

Frequently Asked Questions

Frequently Asked Questions

What is Hoodie NYC?

Hoodie NYC is an online retailer offering a curated selection of clothing and accessories, with a focus on hoodies, loungewear, and everyday essentials designed for comfort and style.

What categories do you offer?

Our product range includes Clothing and Accessories and Loungewear, featuring hoodies, sweatshirts, joggers, tees, hats, and other cozy, everyday items.

How can I place an order?

Browse our catalog, select the item(s) you want, choose your size and color, and proceed to checkout. You can complete your purchase using supported payment methods at checkout.

What sizes are available?

We offer a range of sizes from XS to XXL for most items. Size availability can vary by product; please check the size chart on each product page for precise measurements.

What is your shipping policy?

We ship to customers within the United States and select international locations. Shipping options, costs, and estimated delivery times are shown at checkout. Orders typically ship within 1–3 business days.

Do you offer exchanges or returns?

Yes. We offer hassle-free returns and exchanges on eligible items within a specified period. Items must be unworn, unwashed, and in their original packaging with all tags attached. Please review our Return Policy for details.

What payment methods do you accept?

We accept major credit/debit cards, as well as alternative payment options available at checkout. For security, all payments are processed through trusted payment gateways.

How do I track my order?

After your order ships, you will receive a tracking number by email. You can also view order status and tracking details in your Hoodie NYC account dashboard.

Do you offer gift cards?

Yes. Gift cards are available in several denominations and can be used toward any eligible product at Hoodie NYC.

How can I contact customer support?

You can reach us via the Help Center on our website, email us at support@hoodie.nyc, or call our support line during business hours. We aim to respond promptly to all inquiries.

Theme